Select “ Kill Switch . My parental controls arent blocking anything even after going through all the steps recommended through the live chat and over the phone. If you run into difficulties or have a question about BT’s products and services, join our community and. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Home phone including Digital Voice; BT Mobile; Email. @JohnC2 wrote: Hi @Valleycott the Parental Controls team found a mismatch in a background system which they have now corrected. From the main menu, select Settings. In this case it was worth doing as it fixed the problem. any ideas why or do I just need to change it to go off at 9. I just get the same message saying I need to activate parental control. on 20-04-2023 16h39 - last edited on 20-04-2023 16h45 by DavidM. annoying | Expert Reviews. If I disable BT parental controls would this be applicable for all our devices using the BT wi-fi or can I choose parental controls for each device using our. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. Add an eligible SIM to get 30% discount or 10% on a phone or tablet. 2 REPLIES. Home phone including Digital Voice; BT Mobile; Email. When I log into MYBT it says parental controls. 100,000+ hours on-demand. Home setup, Wi-Fi & network discussions. Step 36: Close out of command prompt and windows should start. This will open the Hub Manager. BT describes the filter as “light. BT Sport app. At the top right, tap the profile icon. No reposnse since then. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. 30?Re: BT Parental Controls Not Working. It uses a mobile signal to connect your devices until we've fixed the fault. BT. Once activated try to disable the Homework time options as I have seen these stay in. Parental controls are still blocking some Xbox online games and mobile apps even when the parental controls have been switched off. org BT Broadband Controls & Settings guide BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. BT has announced the launch of a new internet filter designed to protect children online. or call 150 from an EE device. With BT Broadband and BT Mobile, you get free access to the UK's largest wi-fi network - that means more than 5 million BT Wi-Fi hotspots. Can you login to your MyBT account and select the parental controls options and turn them on again. Contact us. BT does not recommend deleting the BT Parental Controls permanently. The times that you want the BT Parental Controls on or off can be set as per the following link. . The best wireless router for most people: Asus RT-AX82U. The default PIN is 1234. You should be able to do this with certain 3rd party routers however, but not on the Business. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read;Parental controls not blocking as expected. Hi BT Community My parental controls do not work. Log in to My Sky using a computer or the My Sky app. BT has beefed up its broadband parental controls to keep your phones and tablets safe from online smut. Access free BT Wi-Fi. Google’s Chrome Chat A software program that allows users to communicate with each other instantly via the internet e. Unlimitedgaming. BT Parental Controls is a network based solution which means that all devices connected to your BT Broadband will have the same level of protection applied. With no data limits, you. I moved into my new home on the 15th July and had my broadband (FTTP) connected up on the 26th July. Go to Settings and tap Screen Time. Bills &. Scam calls. Parental control problems Go to solution I've just returned back to bt broadband and have been trying to set up parental controls, with no success. I get an email telling me I have made the changes and have active parental controls, but nothing. Good morning - I've just discovered that our parental controls arent working. 168. Report post. Today BT launched their add Parental Controls service, the latest ISP to rolled out network level search following the Government’s push this summer. Hi, so i'm having a problem with one of my BT discs - bear with me here as a lot has happened. Sky replied go you questions a couple of days before, and you can read their responses too. All Zen Broadband packages come on 12-month contracts, which is shorter than the 18-month contracts demanded by many big-name providers. Back on topic, the BT Broadband Parental Control. To protect parental controls, create a PIN that your child doesn't know. The BT Parental Controls are either on or off for your broadband connection and all the devices that connect through that. None of our android devices have been able to download updates from Play Store in recent days. Sky’s Full Fibre Broadband is a game changer. Stream Netflix, BBC iPlayer, and more. If controls are on (with light settings) i still cannot access gaming or social media sites unless I add them to the allowed list. BT does not recommend deleting the BT Parental Controls permanently. Email; Billing. Works when using your BT ID on UK BT Wi-fi hotspots. Fix a problem with BT TV. Re: Parental Controls Stuck On. 254. That’s a saving of up to £120. Then click 'Setup BT Parental Controls' Cyaose your kids can online 4. Broadband Extras & Apps from BT / Parental control is not working; Options. It’s easy to manage your account online with My BT. This includes PCs,. BT Parental Controls will block access to gaming applications that connect to the internet when the gaming category is blocked. Watch the video to get quick tips on how to manage parental controls on Plusnet broadband. 60 a month for new customers when you take a mobile service, which could save you over £100 a year. I have been having this problem activating parental control on BT for a while. In short you are going via the parental controls already as a BT user, just that no sites are blocked due to hitting the content. It works by looking at the main purpose of the site. But I realised the other day that it no longer is blocking websites I have added to my blocked list. on the device you'd like to apply these new parental controls to - switch airplane mode on and off, or restart it to apply the controls. We'll pop your BT Smart Hub in the post and text you when your BT broadband is activated. To activate on the 'Light' filter,. Tap Activate Parental Controls. You can however restrict the times the individual laptops can access the internet by using the Access controls feature on your Hub. It doesn't seem to block any website, of any description, as. When you set up your BT Hub for the first time, wireless is automatically switched on. New. Monitoring gives you a much clearer picture of what your child has been viewing online. Completely free to use, features include:Re: Parental controls. Pay nothing until Spring 2024. It provides detailed controls on what comes into your home via the internet. Agreed that if they were using BTWifi while at home the parental controls would be superfluous but they would have the account holder's log on details so that when they were at home they could access. Okay, so in the last few days if i try to access certain site, I get a blue screen telling me I can't because the account holder has enabled a light filter on parental controls. Log in to > to set up Parental Controls. Choice of add-ons (BT Sport, Rakuten TV. Cheers. Press “Home” button. There should already be a user account for the owner of the phone and one for a Guest. Connect to your BT broadband hub over wi-fi or use the 1. BT Parental Controls helps to keep your children safe online by providing filtering of inappropriate content online. Get started today. internet matters. A factory reset is a ‘last resort’ option as you lose all updates that you’ve made to the hub including wireless network name and password updates. You can google how to do this. Ever since requesting the upgrade, NONE of the parental controls have worked including none of the excluded sites. The key features of BT Parental Controls: Protects all devices (computers, laptops, tablets, iPads, handheld devices, smartphones) that connect to your home. 0 Ratings. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. The best budget wireless router: D-Link EXO AX1800 (DIR-X1860) The best router for gamers: Asus ROG. Payment PIN for authorising payments; Parental control PIN for keeping children safe by restricting access; You create these when you first set up your TV box. Enjoy unlimited data from just £15 for the first 6 months. Parental control is not working. There doesn't seem to be any way to set parental controls at all. As these typically have to be set manually, you’ll find a comprehensive list of parental control guides that we’ve created. BT Parental Controls help keep your children safe online. I am not sure if my daughter has done something to her laptop to prevent me from setting time controls as she has some tech savvy f. Trend Micro includes malware protection, a password manager, a VPN, a secure browser, dark web monitoring and parental controls. Going to "Manage your extras". We've always had file sharing blocked in the past so has something changed at BT? I would prefer to block FS again and just. It's free for all BT Broadband customers. Each time I click Activate Parental controls or switch on web protect it advises that it can take up to 2 hours. It’s important you choose a passcode that’s different to the one you use to unlock your device. You will be activated with the 'light' filter setting. It should be back, better than ever, in a short while. Follow these simple steps to. Broadband Extras & Apps from BT / Parental Control; Options. I've had an. How for keep your family safe online with BT Parental Navigation both and different blocking categories. Log in to hotspots using your BT ID. Broadband Extras & Apps from BT / Parental controls not working but saying on! Options. Sky Broadband Shield is a set of tools designed to help make the internet a safer place for your whole family at no extra cost: Includes advanced protection that helps to prevent you accessing viruses, phishing or malware-infected sites. Parental controls leave search sites such as Google and Bing accessible. Learn about the 4G Mini Hub for BT Halo customers. My parental controls have not been working for the past 3+ months, ever since I requested an upgrade to Full Fibre. YouView from BT; TNT Sports on TV, Online player or App; TV Content including TNT Sports; Home phone & Mobile. Hi, I'm unable to get these to work on my account. Comes with Safe Search. BT Smart Hub and Ultrafast Smart Hub - switch off access controls. 1. It works on all devices when using your home BT Broadband connection or when logged into a BT Wi-fi hotspot with your BT ID. Choose apps to restrict. Settings. If you would like help to keep your children safe online, you can get BT Parental Controls. Schedule bedtime, lunchtime or breaks for your family. Re: Parental controls. To check if it’s ready, go to the WiFi Controls dashboard and scroll down to Parental Controls. And as a BT Broadband customer exclusive we’re also throwing in an extra 30% off your airtime and double data! Buy now. Do the BT Broadband Parental Control Settings. Customers who do not want the service will. Make Free WiFi Secure with Instant Guard. Sky’s system works in a similar way to BT Parental Controls, offering three levels of content filters set by age – PG, 13 or 18. Half price SIM only plans for 6 months. BT Parental Controls is free to BT Broadband customers. Log in to My BT with your BT ID; Scroll down to and click on the Manage your extras button followed by clicking on Manage BT Parental Controls; Select 'Manage Settings' under BT Parental Controls and choose the Change filter levels tabThe company offers two types of broadband connection: Standard BT broadband With download speeds of up to 17Mb, this tends to be better suited to lighter home internet use. Most Popular Reviews. Parental Controls not working. Here's how: Log in to My BT with your BT ID Scroll down to the 'My Extras' section and click Personalise your settings in the 'Parental Controls' panel Slide the button to ‘Off’ in the BT Parental Controls section and your. Tap Done. As is the case with mobile devices, factory resets on the Amazon Fire TV Stick remove any pre-established parental controls. All forum. Select the Manage Your Extras button on the Your Package tab. The app enables parents to set time limits on gaming and sends an alert when the allowed time is up. Our parental controls are the only ones that work both in the home and on all. There's help for TV box, remote control, channel or picture, the BT TV app and recording or sound problems. You can find out more here - Turning Off Parent Controls. Short of locking away the hub and. Hi @MatrixProfessor the Parental controls are applied on the network and not the device so the block will apply to everything on your broadband connection. Quickly pause the internet on. YouView from BT; BT Sport on TV, Online player or App;. Hi, I wanted to change my BT parental controls filter but, in order to do this I needed to delete all my settings. To do that, follow the steps below: Download and open the Orbi app on your phone and tap ‘’Parental Controls. Broadband A type of internet connection supplied by an internet service provider e. Hi, I'm trying to access BT Parental Controls and the website says to: Log in to My BT with your BT ID; Scroll down to and click on the Manage your extras button followed by clicking on Manage BT Parental Controls; The only problem is that there is no 'Manage your extras' on the homepage. Log in to hotspots using your BT ID. Hi I also have the same issue. We run our business from home on BT business FTTP. You’ll also receive an extra 20GB of mobile data every month, plus selected Full Fibre plans come with an Xbox Game Pass worth up to £120. (There’s also more more in their press release). Try My BTKeep your family safe online with BT Parental Controls. Post 2 of 43. Sadly he has found out that by simply turning the smart hub off and on disables the parental controls giving full access. 3. Optical Network Terminator (ONT) IP Addresses. 0 Ratings. It’s a powerful system, but that doesn’t mean a. . 254Posted by a Superuser, not a Sky employee. Searching the forums I see this question has been as. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark;. Zen broadband’s most basic package is called Fast Broadband and it promises an average download speed of 10Mbps and an average upload speed of 1Mbps – typical of ADSL broadband. And if you use your BT username to log in to BT Wi-Fi the. Bills &. Go to “ Settings . Once I. I have that turned on to stop the kids watching youtube 24x7 when they should be doing. ’’. Here's how: Log in to My BT with your BT ID Scroll down to the 'My Extras' section and click Personalise your settings in the 'Parental Controls' panel Slide the button to ‘Off’ in the BT Parental Controls section and your BT Parental Controls will be switched off To turn them back on slide the. As a long shot I enabled file sharing via Parental Controls and that fixed it. The parental controls are managed via the box so as unacceptable as it is it's probably something you've set yourself. Good evening, Parental Controls has been turned on but it is not manageable in MyBT as Myextras is not there, its just showing the activate button which when clicked says it will take 2 hrs to turn on, however it IS on as its saying light filter is on if you try to search certain sites and blocking. Buy TNT Sports Box Office or Sky Sport Box Office events on BT TV; Authorise purchases from BT Playerinternet matters. Let's get started. BT NetProtect Plus with fire wall, anti-virus and anti-spyware features, is designed to protect. BTnet. Logging into a My BT account with a BT ID. TNT Sports on Sky TV with BT Broadband: For UK residential BT Broadband customers. You can also control the hours during which the filters work. That’s 25x faster than our standard fibre. These messages may appear on any device connecting to your BT Hub. It goes up to 25x faster than our standard fibre. You'll find it. Thanks for watching! It would be greatly appreciated if you liked and subscribed!Music: Logic-Man of the yearCheck out our Twitter - children safe. what do I need to do to fix. Tap Settings Family Parental controls. In addition I have cleared my browser cache, flushed DNS, checked DNS is being handled by the hub, restarted hub, turned controls off and on. BT Security is the place to come for support with passwords and advice on staying safe online. Disable the Internet with a Firewall. . I wanted to change the filter but its not letting me to access to the parental control. It worked for my set up anyway. Choose what your kids can see online and set limits for their online time with easy-to-use wi-fi controls. We've always had file sharing blocked in the past so has something changed at BT? I would prefer to block FS again and just. Connect for as long as you like and save your mobile data for when you really need it. I have spoken to BT helpline several times and they keep asking me to switch the hub on and off and insist they are active . Now we are being offered a new router by BT (presumably the latest. 1 does not work with Access Control- I have also tried accesssing router via browser and Advanced Setting>Access Control I have no method of controlling devices it says "Access controls are now managed using the app. BT Mobile uses BT mobile parental controls What levels of protection are available? BT Mobile gives you three levels of content restriction: Strict: blocks content only suitable for the over-12s; Light: blocks content only suitable for adults; Off: allows everything; We can't guarantee that BT. Ever since requesting the upgrade, NONE of the parental controls have worked including none of the excluded sites. My son uses Xbox live and I have set parental control to the highest level and blocked every type of access from 10pm. Hi @Mummy_T and welcome to the community. Full fibre broadband delivers much faster speeds that are more reliable than copper networks, meaning that you can receive much faster download and upload speeds with Fibrus full fibre broadband. Our customer service is available 24/7 and our reliable broadband network ensures issues are kept to a. . 24 month contract. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User;. Turn on and off parental controls on Sky broadband. Find out how to fix any problems you might be having with BT Parental Controls. Up until last week I was getting the speeds I pay for and bt can see this on there side. Plus, BT customers can enjoy access to five million public Wi-Fi hotspots. Delivery charge £9. Parental controls are a set of tools designed to protect and keep children safe online. Just to let the community know there was a data integrity issue with the MyBT account which meant the manage tabs were not displaying. Parental controls wont turn off. Before upgrading, using the 'old' BT Smart Hub the Parental Controls worked fine. However, it seems that is also blocking access to media like Netflix on my PlayStation. At the bottom center, tap Controls . 0 Ratings. Governors and trustees. You’ll get our best-ever TV box. currently only way of fixing it seems to be disable parental controls, or change the dns servers to bypass the parental controls. I tried to set up parental control suspension between 21:00 - 11:00 (9pm night. They are showing as "Active" and have set up a custom filter as well as blocking a specific URL for testing. Select “Family Management. From the main menu, select Settings. YouView from BT; BT Sport on TV, Online player or App;. Re: Bt Wifi account for children to use. Reply. Bear in mind, you may have issues with the Netgear, if you have BT TV. or call 08454 123 662 from any other device. Going to "Manage your extras". Community; Community; Announcements. This is why FTTC tends to have a maximum speed averaging around 65Mbps. 1. Hi I have a problem, and it seems to be repeated, Our BT Parental Controls are showing as UNAVAILABLE and cannot be switched on or off as there is no tab or other means of accessing the Parental controls page ? We are also getting a message in MYBT that parental controls are being activated and to w. I informed BT over a month ago that my broadband parental controls wouldn't activate and the situation is still the same now even though BT have phoned me saying they're trying to sort the problem. Manage phone settings. The Hybrid Connect is designed to be used only when your fixed BT Fibre broadband connection is unavailable. Unplug the Router at Night. At the time then the only way to do this was to use a 3rd party router (Billion) and link this to OpenDNS. 1 Kudo. At the end of your BT Broadband contract, there’s normally an £8/month price increase unless you re-contract onto a new plan (i. BT Home Hub 4 and. Parental Controls set-up tutorial for BT Internet Connections. any ideas how to stop this and block access from all devices including mobiles. Get 10% off your EE Broadband bill every month when you’re an EE customer. To find out how to use it, just click on the dropdown for your Hub. Select the days you want to limit screen time. BT Parental Controls help keep your children safe online. Fibre to the Premises (FTTP) BT Wi-Fi and Guest Wi-Fi. You can completely. 2. Raise a fault. Parental controls on Sky Broadband. I spent 3 hours with a BT advisor trying different solutions 5 days ago. Cancellations, orders and returns. Hi kimb1, BT Whole Home Wifi Mini system does not support scheduling (blocking certain devices from using the internet as specified times). - BT Community. New Full Fibre’s something different. Reply. When I turn them off it starts working. Activating BT Parental Controls BTW Step by Step instructionsTake control of 3. TalkTalk – 192. Switching off BT parental controls or changing to a public DNS server (So no BT controls) fixes the problem. This means, regardless of the filter level or time-based filter you've turned on, you'll always benefit from SafeSearch so long as you're on BT broadband and have BT Parental Controls turned on. ADSL/Copper broadband. Home phone including Digital Voice; BT Mobile; Email. BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. Subscribe to this Topic's RSS Feed;BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. BT offers a comprehensive packaged is online. There is also an old account but this is for my new account. The PG setting will block all potentially harmful content. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User;Hi All, It seems we are having issues with regards to bt parental controls and youtube access and we are not the only one, severla forums online are stating the same. gambling) that it says should be blocked or even specific websites that I add to the blocked list. The Light level blocks pornography, obscene or. Take a look at this link and let me know if it helps: I've got a problem with BT Parental Controls. When you're setting up the Parental Controls you can customise them to block certain categories. Broadband, mobile and WiFi providers offer filters to limit the inappropriate content a child might see. How do I update the software version of my Hub? How do I clear my statistics history? How do I check my usage history? Save the device configuration. [email protected] at any time for free. Once turned on, you’re given an option of what categories of harmful content you’d like to block. @Robko68 I'm sorry that didn't work for you, I tested it on my own MyBT account before posting and got to it on the Your security tab. Disable Internet Access with Incorrect Proxy Settings. I have sent you a private message with instructions on how you can send us. Solved: Do the BT Broadband Parental Control Settings Carry Over to the BT Hot-Spots? If not, can Parental Settings or Controls be applied to BTLike HomeSafe, BT Parental controls also have HomeWork time setting. Choose what your kids can see online and set limits for their online time with easy-to-use wi-fi controls. Learn more about the ways BT keeps your details secure. 99. Use your parental control PIN to control access to programmes with an age rating. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. Hi, I am having challenges with BT Parental Controls, it randomly started blocking Roblox (nightmare with kids at home). ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Ok i have read through some posts about parental control but. Connect for as long as you like and save your mobile data for when you really need it. Sky Broadband Shield. Slide the button to Off position in the BT Parental Controls section to turn off the BT Parental Controls. What do you need them for? And which broadband providers help you do this? Read on for everything you need to know about setting up parental controls. TNT Sports on Sky TV with BT Broadband: For UK residential BT Broadband customers. Options. Activating BT Parental Controls BTW Step by Step instructionsParental Controls from your Internet Service Provider. Restore a saved device configuration. Hello BT. Choose a topic. Unlike parental controls which comes free with all BT broadband packages, BT NetProtect Plus, McAfee security software is offered free only with BT unlimited broadband packages. Scroll down to and click on the Manage your extras button followed by clicking on Manage BT Parental Controls; Select Manage Settings under BT Parental Controls and choose the Set filter times tab. Contact us. Date of experience: 09 November 2023Here are some handy step-by-step guides for some of the main UK internet providers on activating parental controls. Choose a pre-set filter levels from Light, Moderate and Strict, or customise the blocked categories. Choose what your kids can see online and set limits for their online time with easy-to-use wi-fi controls. We run our business from home on BT business FTTP. Hi, I currently have a bt smart hub 2 and use parental controls to prevent my teenage son staying up till the early hours on any device he can find. Re: Replace homehub 6 - better parental controls. Type 192. Try this method instead click manage on Your products then manage on the Broadband scroll down to the Parental controls section and click switch on. You will be activated with the 'light' filter setting. BT’s parental controls offer tight restrictions on what your child can see online. They also plan for 95% of UK homes to have the option to switch on a 'Family-Friendly' search filter by the end of 2014. Cheers, Robbie. It’s managed through your online account, although you can also see network activity using the BT app. Step 32: Click Continue. Maybe something to do with previous homeowners BT internet account? Tried speaking to someone at BT last week. Free P&P and no upfront costs. For example, if controls are on and WhatsApp is in the allowed website list, WhatsApp works. Find the best router for coverage across major providers like BT, Virgin Media, Sky and others. Email; Billing. Broadband & mobile networks. BT Parental Controls allow you to restrict certain types of websites on all. Thanks for posting about the parental controls, sorry you're having a few problems. 0 Ratings. All four major ISPs (Sky, BT, TalkTalk and Virgin Media) agreed to offer parental controls to their customers following an agreement in 2013, so customers signing up to broadband packages from any of these providers will have access to network-level parental controls. Wi-Fi Controls is for those with a Smart Hub 2 only, allowing more control over that device. To set up parental controls on an Android smartphone: Open Settings and select Users. YouView from BT; BT Sport on TV, Online player or App;. Sky’s system works in a similar way to BT Parental Controls, offering three levels of content filters set by age – PG, 13 or 18. BT Broadband Unlimited BT's most affordable broadband - its ADSL option - gives average speeds of 10Mbps. BT’s parental controls offer tight restrictions on what your child can see online. Broadband, mobile and WiFi providers offer filters to limit the inappropriate content a child might see. Proxy sites divert traffic via an innocent address, unobstructed by any filters. You have not allowed cookies and this content may contain cookies. BT and other internet providers have made a commitment to the government to ask all of our customers to decide whether they want BT Parental Controls. BT Fibre broadband. They can not be set to work on an individual device basis. When you're setting up the Parental Controls you can customise them to block certain categories. My parental controls have not been working since we moved house 3 months ago. Community; Community; Announcements. Hi Abby1, Sorry about the problems you're having turning off the controls, unfortunately I have seen this happen before. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. Remove the toggle switch for Parental Controls. However, if you prefer a permanent removal of the filters, follow the steps below. All forum topics. All delivered by a dedicated line direct to your home. any ideas how to stop this and block access from all devices including mobiles. Re: Parental controls. The video guides are available on UKSIC’s site here. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. BT Parental Controls is a new service that allows you to stay in control of what your family accesses on the internet and it's FREE for all BT Broadband and BT Infinity customers. It will also keep nearly all parental controls on so kids are safe ish to search. .